Most Sequence tools come with a free trial so you can make sure they work on your setup before you pay. Whether you can get a refund depends on what you bought and whether you tried it first. This policy is part of our Terms of Service.
At a glance
| What you bought | Refund |
|---|---|
| A Lifetime license, after a free trial | No refund. The trial is there so you can try everything first. |
| A Lifetime license, without a free trial | A full refund if you ask within 14 days of purchase. |
| A monthly subscription or membership | No refund. You can cancel anytime and keep access until the end of the period you paid for. |
| A charge you didn't make, or a duplicate charge | Contact us and we'll sort it out. |
Lifetime licenses
If you started a free trial first, your purchase is final. The trial lets you use the full Software on your own setup before you pay, so we don't offer refunds after it.
If you bought without starting a free trial, you can ask for a full refund within 14 days of purchase. Tell us what isn't working the way you expected and we'll try to fix it. If we can't, or you'd still rather have your money back, we'll refund you.
Subscriptions and memberships
Monthly subscriptions and memberships, including Editor Kickstart, aren't refundable, including partial months. You can cancel anytime, and you keep access until the end of the period you've already paid for. You won't be charged again after you cancel.
Unauthorized or duplicate charges
If you see a charge you didn't make, a duplicate charge, or a charge for something you didn't mean to buy, email us and we'll resolve it. Please contact us before disputing the charge with your bank (see Chargebacks below).
When refunds aren't available
- Purchases after a free trial, and requests more than 14 days after purchase.
- Subscription and membership payments, including partial periods.
- Licenses revoked or memberships ended for breaking the Terms of Service, such as key sharing, trial abuse, or serious community rule violations.
How to request a refund
Email team@sequence.is with the email you purchased with and a short description of the issue. We reply within 3 business days. Approved refunds go back to your original payment method, usually within 5 to 10 business days.
As soon as we process a refund, the license is revoked and the Software stops working.
Chargebacks
Please contact us before disputing a charge with your bank. We can usually resolve issues faster directly. Filing a chargeback deactivates the license while the dispute is open, and if the chargeback succeeds, the license is permanently revoked.
Your legal rights
This policy doesn't limit any refund rights you have under the consumer laws where you live.